REPUTATION MANAGEMENT
Protect, manage & build your brand’s online reputation with ease.
Get a reputation manager who helps you capture & monitor reviews across all the trusted review sites relevant to your business.
Why it’s important to invest in reputation management
More Leads & Sales
It’s simple — the more online reviews you have and the stronger your online reputation/ratings, the more leads & sales you’ll generate.
Proactive, Not Reactive
The key to a strong reputation is being proactive with constantly capturing positive reviews, not reactive as a result of negative reviews.
Get Involved
Own the conversation by replying directly to reviews left by your customers, suppressing fake reviews, requesting reviews by email or text, and more. Or, let us do it for you!
REPUTATION MANAGEMENT DASHBOARD
Monitor all your ratings & reviews from one place
Not only do you get your own Reputation Manager who does everything for you, but we also give you access to your own reputation dashboard so you can monitor your ratings & reviews across all the review sites relevant to your industry.
POWERFUL TOOLS
Finally, a review platform that gives you control
We’ll leverage the powerful Top Rated Local™ reputation management tools to help protect and improve your online reputation. This includes challenging reviews to ensure they are from actual customers, request re-ratings after you resolve an issue, sending private notes to reviewers for more info and more!
REQUEST REVIEWS
Quickly request reviews from customers via email or text
With pre-made templates, you can quickly ask your customers to leave you a review via email or text message. Your customers won't need to log in to leave a review, which makes it fast and easy to build your online reputation with new reviews.
SHOW OFF YOUR REPUTATION
Beautifully display your Rating Score™ on your website
Easily build a Top Rated™ widget that displays your overall review score average, your Rating Score™ and more. Then, copy the code with the click of a button to embed it directly into your website. Be proud of your online reputation!
Here’s a list of things included with our reputation management service
Capture Initial Reviews
We’ll collect a list of past customer names and email addresses and send a series of email blasts requesting feedback, positive ratings & reviews.
Capture Ongoing Reviews
We’ll put processes in place to help you capture new positive reviews proactively month after month. Best part is, we do everything for you!
Capture Real-Time Reviews
Work face-to-face with clients? We can help you setup processes to capture reviews in-store or in the field real-time via email or text.
Monitor & Reply To Reviews
We can read and reply to all reviews (unless you prefer to do this), even if it’s just to say thanks! This shows you care about your customers and their feedback.
Suppress Fake Reviews
If you suspect a review was not written by a real customer, we’ll make sure to challenge verification on the review and request removal from other third-party review sites.
Track Your Rating Score™
We’ll track your ratings & reviews and work hard to ensure you have a better online reputation than your competitors!
How it works
Kickoff Call
Start with a kickoff call with your Reputation Manager so they can better understand your business and how they can best build a strong online reputation for your brand.
Leverage Multiple Review Sites
We'll gain access to any review sites you already created. We'll also set up other review sites relevant to your industry that we feel will help build your online reputation.
Capture Initial Reviews
We'll put a plan in place to capture initial positive reviews (and filter any negative reviews) from past customers across all the relevant review sites we set up.
Capture Ongoing Reviews
We'll then put in place as many automated processes as possible to help you capture more positive reviews on an ongoing basis (month after month).
Monitor, Respond & Suppress
We'll comment/respond (if approved by you) to reviews as you receive them. We’ll also help remove false reviews (if at all possible).
Analyze & Awesomize
Your Reputation Manager will track your overall reviews and reputation online and provide reporting. You'll also have 24-7 access to track your reputation online.
